Faqs

What materials are used to produce photo backdrops?
Our backdrops are available in two material options: vinyl and fabric. Both offer excellent image quality and are suitable for both professional and amateur photo shoots.
Is the vinyl backdrop glossy?
Our vinyl is UltraMat – a matte material. In rare cases, especially with very dark designs and strong lighting, slight reflections may occur. Adjust your lighting to reduce glare.
What is a tunnel or extra edge on the backdrop?
A tunnel is a sewn loop for mounting on a rod; the extra edge (15 cm) is a blank white border that makes clamping easier and keeps it out of frame. Photos of these options are in the product gallery.
Are the backdrops folded or rolled?
All backdrops are rolled and shipped in sturdy cardboard tubes – never folded. This prevents creases and makes them ready to use immediately after unpacking.
Can I fold fabric backdrops?
We don’t recommend folding fabric – it may cause hard-to-remove wrinkles. Our fabric has a rubberized back and doesn’t let light through. Always store it rolled up.
Will the colors match what I see on screen?
<p>Minor differences are possible due to screen settings and print technology. Final colors may appear slightly warmer or cooler.</p>
Can I order a sample?
Yes – samples are available on request. Please contact us via email and we’ll prepare the right material for you.

How can I clean the backdrop?
– Vinyl: Wipe with a damp cloth and a mild detergent.
– Fabric: Do not wash – we recommend gentle cleaning with a slightly damp cloth. Avoid strong chemicals.
Can I iron the backdrop if it’s wrinkled?
Yes, if wrinkles appear:
– Hang the backdrop to let it straighten naturally.
– Use a steamer or iron on low heat, with a protective layer (e.g., a cotton cloth) to avoid damaging the print.
How can I prevent the backdrop from wrinkling or curling?
Use elastic backdrop clips (available in our store) to stretch and fix the backdrop to the frame. This ensures a smooth, flat background.
Can I use my own stand or wall system?
Yes – especially for widths over 240 cm, we recommend a solid crossbar (e.g., aluminum tube, 5 cm diameter). Lightweight stands may bend under the weight.

What backdrop sizes are available?
We offer a variety of sizes – from compact to extra-large. All available dimensions are listed on each product page. Custom sizes can also be arranged upon request.
Can I order a backdrop with my own design?
Absolutely! We print custom backdrops – just send us your design file (preferably in high resolution). We'll prepare a preview for approval before printing.
Can I modify an existing design (e.g., remove the floor, change the color)?
Yes – we can edit any design: change colors, remove elements, merge two designs, or adjust framing. Just contact us with the design number and your request.
Can I send a reference photo from Pinterest or Google?
You can send an idea, but we don’t print images from the internet – they’re usually too low in quality. We recommend searching on www.freepik.com with an active license. Accepted file formats: .JPG, .TIFF, .EPS, .AI (min. 150 DPI at full size).
Will I see a preview before printing?
Yes – for custom designs, we always prepare a mock-up for your approval before production.

How long does order fulfillment take?
Orders are usually processed within 1–2 business days.
Shipping time:
– Poland: 1–2 business days
– EU countries: 2–4 business days

You’ll receive a tracking number by email once the package is shipped.
Can I track my order?
Yes – each package is assigned a tracking number which you can use to follow your shipment online via the carrier (e.g., GLS, DPD).
What are the shipping costs?
Shipping costs depend on the destination country and order size. Please refer to our “Shipping & Payments” page for details.
What payment methods do you accept?
We accept: bank transfers, online payment platforms (PayU, BLIK, PayPal), credit/debit cards, cash on delivery (in selected cases).
Does the invoice include shipping costs?
Yes – if your order includes shipping, it will appear as a separate line on the invoice (e.g., “GLS” or “DPD”).
Can I get an invoice for a company or individual?
Yes – we issue invoices for both individuals and companies.
Public institutions can request pro forma invoices or payment on terms – just contact us via email.

Can I return or exchange a backdrop?
Due to the personalized nature of our products, custom-printed backdrops are non-returnable (as per EU Directive 2011/83/EU, Art. 16). If there’s an issue, contact us – we’ll do our best to help.
Do you offer discounts for larger orders?
Yes – when ordering 4 or more backdrops, a 15% discount is applied automatically. Discounts do not combine with other promotions.
What is your complaints and return policy?
We accept complaints in case of:
– Package damage (please report with courier)
– Material defects
– Production errors (e.g., wrong design)

We do not accept returns based on screen color differences, personal preferences, or incorrect sizing. Please email us photos and a short description of the issue.