Delivery and returns We deliver by GLS and FedEx courier services Cost of delivery: backgrounds 100cm, 140cm, 160cm, 200cm wide - 26 EUR backgrounds 250cm wide - 38 EUR We usually ship vinyl backgrounds within 1-3 business days We send polyester backgrounds within 3-5 working days (extended production time of material backgrounds is caused by a different technological printing process) The delivery time may change (be extended) for reasons beyond the control of the Seller. If the package is not collected on time, the customer is charged with the cost of returning the package to us, charged by the carrier in the amount of 26 EUR. He must also bear the cost of the next shipment resulting from the content of the order Delivery We have responsible mail-order policy. We care that our customers receive our order on time. Therefore we use two companies offering courier dispatches. Thanks to printed and electronic numbers of sending you are always able to locate your parcel and you are informed about the date and time of delivery. Return / customer complaint Thanks to honest policy of our services the customer has the right to return purchased goods or to make customer complaint in the event that the ordered product has a defect or a few defects. In order to make a return / consumer complaint - one should download and fill in the form appropriately. The right to withdraw from the agreement entered from a distance isn't entitled to a customer with reference to the agreements in which the product is nonprefabricated, produced according to the specification of the consumer or was made to meet his/her individualized needs. Individual order The Consumer will not be able to withdraw from the contract of sale in the event that he/she determined individual features of goods and the Entrepreneur according to Consumer's guidelines delivers such goods. The examples of such individual orders are: - floor slat cut to the dimension determined by the consumer. - textile material cut to the dimension - engraving or sewing initials or any other contents on goods - delivering a T-shirt with a printed photograph which was sent by a customer Production of goods The consumer will not be able to withdraw from an agreement in case of goods notprefabricated, produced according to the specification of the customer.