Fotofactory24 • delivery and returns
Delivery, order fulfilment and complaints
We ship orders using trusted courier companies. Backdrops are made after the order is placed, securely protected and shipped in a protective cardboard tube.
Delivery costs and times
The delivery cost depends on the width of the backdrop and the destination country.
| Poland | Carrier | Delivery cost | Delivery time |
|---|---|---|---|
| Backdrops up to 200 cm wide | GLS | PLN 25 | 1–2 working days |
| Backdrops 240 cm wide | DPD | PLN 45 | 1–2 working days |
| Backdrops 300 cm wide | DPD | PLN 45 | 1–2 working days |
| Europe | Carrier | Delivery cost | Delivery time |
|---|---|---|---|
| Backdrops up to 200 cm wide | GLS | €21.50 | 2–4 working days |
| Backdrops 240 cm wide | DPD | €38.70 | 2–4 working days |
| Backdrops 300 cm wide | DHL | €70 | 2–6 working days |
Depending on their size, we can fit between 4 and 8 backdrops in one parcel. The price shown in the shopping cart is updated according to the number of items ordered.
Order fulfilment
We ensure that your order is dispatched efficiently and delivered safely.
Product complaints
A complaint may be submitted in writing or electronically.
Complaints address
Fotofactory24.pl
ul. Sikorskiego 5
42-200 Częstochowa
Electronic contact
A complaint may be sent to the store’s email address. Please include a description of the damage and photographic documentation in your submission.
A description of the type of damage to the item concerned, together with photographs and the contact details of the person submitting the complaint.
The seller will respond to the complaint without delay and no later than 14 calendar days from the date on which it was submitted.
Damaged shipment
The condition of the parcel should be checked when it is received from the courier.
If the parcel is visibly damaged or is missing company markings and there is reason to suspect that the product has been damaged, this should be reported to the courier upon delivery and a damage report should be completed.
In justified cases, you should refuse to accept the shipment and contact Fotofactory24.pl by email or by telephone at +48 509 091 187. Accepting a damaged shipment without a damage report may prevent the complaint from being accepted.
Product returns
Photographic backdrops are produced individually to the customer’s order.
Printed products
The right of withdrawal does not apply to non-prefabricated products made to the consumer’s specifications or intended to meet the consumer’s individual needs.
Ready-made products
Other ready-made products, such as accessories, may be returned without giving a reason within 14 working days of receiving the goods.
When will a complaint not be accepted?
Certain differences may result from the printing technology, screen settings or individual product configuration.